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Terms & Conditions

Welcome to the Kernow Dog Clothing website! These terms and conditions outline the rules and regulations for using our site and services. By accessing this website, you agree to these terms.

1. About Us

Kernow Dog Clothing is a manufacturer and supplier of canine dog clothing based in Cornwall, UK

2. Use of Our Website

  • Our website is intended for personal or business use to purchase pet clothing

  • Unauthorized use of the website or its content may result in legal action.

3. Ordering and Payments

Pricing

  • All prices are in GBP (£) and include VAT where applicable. Shipping costs are calculated at checkout based on your delivery address and order amount.

  • Prices may change without notice but will not affect confirmed orders. In the event of a pricing error, we reserve the right to cancel affected orders and provide a full refund.

Placing and Accepting Orders

  • Orders are subject to acceptance by Kernow Dog Clothing . We reserve the right to cancel orders due to stock unavailability, payment issues, pricing errors, or suspicious activity.

  • You will receive email confirmation for all accepted orders.

Payment Methods

  • We accept major credit/debit cards, Google Pay/Apple Pay, and other secure payment methods as listed at checkout. Payments are processed securely to protect your personal data.

Right to Cancel

You have the right to cancel your order within 14 days of receiving the goods. If cancelled before dispatch, a full refund will be issued. If the order has shipped, items must be returned in their original condition to qualify for a refund. Refunds will be processed within 14 days of receiving returned items.

4. Discounts and Promotions

  • Promotional codes must be applied at checkout and cannot be added after your order is placed.

  • For wholesale customers, additional terms may apply.

5. Shipping and Delivery

  • We deliver across the UK, not including Northern Ireland.

  • Standard dispatch = 14 working days.

6. Returns and Refunds

  • We accept returns within 14 days of delivery for unused, undamaged items in original packaging.

  • Refunds will be processed within 72 hours. Please see our Returns Policy for more details.

8. Privacy and Data Protection

  • We respect your privacy and handle your data in accordance with GDPR.

  • For more information, view our Privacy Policy.

9. Limitation of Liability

  • Kernow Dog Clothing is not liable for damages caused by improper use of our products.

  • Our liability is limited to the purchase price of the product.

10. Wholesale Customers

  • Wholesale accounts are subject to additional terms

11. Changes to These Terms

  • Kernow Dog Clothing reserves the right to update these terms at any time. Updates will be posted on this page.

12. Contact Us

If you have any questions about these terms, please get in touch:

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